Cancel Items and Orders

• You can cancel items that have not entered the shipping process.
• Once an order is in fulfillment, sellers are required to approve cancellation. To cancel an order that has not entered the shipping process, follow these steps:

1. Go to Your Orders and select the order you want to cancel.
2. Check box of the item that you want to cancel from the order. To cancel the entire order, select all of the items.
3. Select the reason for cancellation and click Cancel selected items in this order when finished.

After submitting the cancellation, we will send you a confirmation message to the email address on your account. To see the history of your cancelled orders, visit Your Orders under Canceled Orders.

• If your order is shipped directly from Hyggetimes and you cannot change it, you may refuse the package or return it using our Online Returns Center.